Frequently Asked Questions
Expert support for your high-precision positioning needs.
What is the typical accuracy of your GNSS modules?
Our high-precision modules typically offer centimeter-level accuracy when used with RTK (Real-Time Kinematic) corrections, while standard modules offer sub-meter accuracy under open sky conditions.
Do you ship internationally?
Yes, we ship our electronics and GNSS equipment worldwide. International shipping times vary depending on the destination and selected courier, typically ranging from 5 to 12 business days.
What is your return policy for technical components?
We offer a 30-day return policy for unopened and unused items. Due to the sensitive nature of electronic components, items that have been soldered or modified cannot be returned unless they are found to be defective.
Are your GNSS antennas compatible with all receiver brands?
Most of our antennas use standard SMA or TNC connectors and support multi-band frequencies (L1, L2, L5), making them compatible with major brands like u-blox, Trimble, and Leica. Please check the specific frequency support in the product description.
Do you provide technical support for configuration?
Yes, we provide comprehensive datasheets and basic configuration guides for all our products. For advanced integration queries, our technical team is available via email to assist with setup and troubleshooting.
Which payment methods do you accept?
We accept all major credit cards, PayPal, and wire transfers for bulk commercial orders. All transactions are encrypted and processed through secure payment gateways.